Frequently Asked Questions

Creating a 92ro account takes just a few minutes. Click the registration button on the homepage and fill in your full legal name, date of birth, email address, phone number and a secure password. You will receive a verification email — click the confirmation link to activate your account. Once verified, you can log in, complete KYC and start exploring the platform. You must be at least 18 years old, or the minimum age required by the operator's licensing jurisdiction, to register.

KYC (Know Your Customer) verification at 92ro typically requires a valid government-issued photo ID — such as your CNIC, passport or driving licence — plus a proof of address document dated within the last 90 days (for example, a utility bill or bank statement). In some cases you may also be asked to submit a selfie or a photograph holding your ID. KYC is required before your first withdrawal can be processed.

No. 92ro operates a strict one-account-per-person policy. Registering multiple accounts — whether under your own name, a different email address or a different identity — is a violation of the Terms & Conditions. If duplicate accounts are detected, all associated accounts may be permanently suspended and any balance may be forfeited. If you have forgotten your login details, contact support to recover your existing account rather than opening a new one.

If you are locked out of your 92ro account, use the "Forgot Password" option on the login screen. You will receive a password-reset link to your registered email address. Follow the link, set a new password and log back in. If you no longer have access to your registered email address, contact 92ro support at [email protected] with your account details and a copy of your CNIC for identity verification.

You can request permanent account closure at any time by contacting 92ro support. Once closed, your Real Money Balance — net of any pending wagering obligations — will be returned to a verified payment method registered in your name, subject to completed KYC. Closure requests are processed promptly. If you are closing your account because gambling is affecting you negatively, our team can also help you activate self-exclusion instead. See our Responsible Gambling page for more information.

The payment methods available to you are displayed inside your Account cashier at the time of deposit. 92ro references familiar Pakistani payment options such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah for user context. However, these are reference names only — they do not confirm that these providers currently support transactions on 92ro, nor do they imply any endorsement or affiliation. Always check your cashier for currently active deposit methods before initiating a transfer.

Minimum and maximum deposit amounts vary by payment method and are displayed clearly in your cashier before you confirm a transaction. As a general reference point, minimum deposits on 92ro are set at accessible levels for Pakistani users — illustrative starting points are in the range of PKR 500–PKR 1,000, though actual limits depend on the payment method in use. Always refer to the cashier for the confirmed limits applicable to your selected method.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. Withdrawals are processed according to 92ro's internal review schedule. No guaranteed timeframes are offered. To avoid delays, make sure your KYC documents are fully submitted and approved, that all active bonus wagering requirements are cleared and that the payment account name matches your 92ro account name. Contact support at [email protected] if your withdrawal is pending for an extended period.

As a general rule, 92ro requires withdrawals to be processed back to the same verified payment method used for the original deposit. This is a standard anti-money laundering (AML) safeguard. If your original deposit method is no longer available, contact support with relevant documentation. Third-party withdrawals — i.e., to an account belonging to a different person — are not permitted under any circumstances.

A withdrawal hold can be triggered by several factors: pending KYC documentation, active bonus wagering requirements that have not yet been fulfilled, a security review on your account, or a mismatch between your account name and payment method name. In some cases, holds are part of standard AML verification procedures. If you are unsure why your withdrawal is on hold, contact 92ro support with your account details — the team will advise on what is needed to release the funds.

92ro covers a broad range of sports markets, with a strong focus on what matters most to Pakistani sports fans. Cricket is front and centre — including PSL fixtures, ICC T20 World Cup, bilateral series and domestic tournaments. Beyond cricket, you will find football (international and club competitions), UFC and combat sports, esports markets, virtual sports and live in-play betting across multiple disciplines. Market availability may vary by event and time of day.

Live in-play betting lets you place wagers on markets that update in real time as a match or event progresses. Odds shift rapidly based on the current score, game situation and time remaining — so a PSL T20 match, for example, will have live markets for the next wicket, runs in the next over, total match runs and more. To place a live bet, navigate to the live betting section, select your event, choose your market and confirm your stake before the market closes or suspends for the next play.

The 92ro casino section includes a wide selection of slot games, live casino tables (including live roulette, baccarat, blackjack and game show formats), virtual table games and crash-style titles. Live casino streams feature real dealers and real-time gameplay. The slot library spans classic 3-reel formats to modern video slots with bonus features. Game availability may vary by licensing region. Return-to-Player (RTP) information is published for supported titles.

If a cricket match is abandoned, cancelled or does not produce a result for any reason — including rain interruptions where the required number of overs is not completed — affected bets are typically voided and the original stake is returned to your account. Settlement follows the official result declared by the relevant governing body (e.g., PCB or ICC). Specific settlement rules for each market type are available in the Betting Rules section of the platform. If you believe a bet has been incorrectly settled, contact support.

Yes, 92ro covers esports markets across major titles. Esports betting works similarly to traditional sports betting — you select an event, choose a market (such as match winner, map winner or tournament outright) and place your stake. Esports markets are available for pre-match and, where supported, live in-play. The specific titles and tournaments available depend on the current schedule. Check the esports section of the platform for live and upcoming event listings.

Welcome bonus details, including the offer amount, minimum qualifying deposit and applicable wagering requirements, are published on the promotions page of 92ro. Specific offers change periodically and may vary based on your registration details and location. All welcome bonuses are subject to the Bonus Terms detailed on the individual promotion page — read these carefully before depositing, as wagering requirements, maximum bet limits during bonus play and expiry windows all apply.

A wagering requirement specifies how many times you must wager your bonus funds (or in some offers, your bonus plus deposit combined) before any resulting winnings can be withdrawn. For example, a 20x wagering requirement on a PKR 1,000 bonus means you must place a total of PKR 20,000 in bets using eligible games before requesting a withdrawal of bonus-derived winnings. Game contribution percentages vary — slots typically contribute 100% while live casino games may contribute less. Full details are on each promotion page.

92ro runs event-specific promotions tied to major cricket events including the Pakistan Super League (PSL) and ICC tournaments. These promotions may take the form of enhanced odds on featured matches, cashback offers, free bet credits or prize draws for qualifying accounts. Promotion terms are published when each offer goes live. Sign up to receive promotional updates through your account notification preferences. All cricket-linked promotions are subject to the same wagering requirements and bonus terms as standard offers.

Bonuses can be cancelled or voided for several reasons: exceeding the maximum permitted bet size during bonus play, failing to complete wagering requirements within the bonus expiry window, using a bonus on ineligible games, or where 92ro identifies patterns consistent with bonus abuse (such as low-risk hedging strategies designed to clear wagering without genuine risk). If you believe your bonus was incorrectly voided, contact support with your account details and the relevant promotion reference.

Yes. If you prefer to deposit and play without activating a bonus — keeping your funds free from wagering requirements — you can decline bonus offers during the deposit process. Some players find this simpler for managing their bankroll. You can also contact 92ro support to have your account marked as "bonus-free" if you prefer not to receive promotional offers by default. This does not affect your ability to claim an offer in the future should you change your mind.

92ro uses TLS/HTTPS encryption for all data transmitted between your device and the platform. Sensitive data, including KYC documents, is stored encrypted at rest. Access to user data is restricted to authorised personnel on a need-to-know basis. Two-factor authentication is available for account login. 92ro does not sell your personal data to third parties. For full details on how your data is handled, please read the Privacy Policy.

92ro provides a full set of responsible-play tools built directly into your account settings. These include: deposit limits (daily, weekly, monthly), loss limits (daily, weekly, monthly), session time limits with alerts, reality check reminders at configurable intervals, cooling-off periods for short breaks, and self-exclusion (temporary or permanent). Reducing a limit takes effect immediately. For full guidance, visit our Responsible Gambling page.

Self-exclusion at 92ro is a no-barrier process. Send an email to [email protected] with the subject line "Self-Exclusion Request" and state whether you want a temporary exclusion (minimum 6 months) or a permanent closure. Your account will be suspended promptly. All marketing communications will be stopped. A permanent self-exclusion cannot be reversed. Your remaining Real Money Balance will be returned to a verified payment method in your name after KYC completion.

92ro is operated under an international licensing jurisdiction. It is not licensed, endorsed, regulated or approved by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any Pakistani provincial authority. Pakistan's Prevention of Gambling Act, 1977 and related provincial legislation create a specific legal environment for Pakistani users. 92ro does not provide legal advice. Players are solely responsible for determining whether their participation is lawful under applicable Pakistani law before registering or depositing.

If you suspect unauthorised access to your 92ro account, act immediately: change your password using the "Forgot Password" option, then contact support at [email protected] and report the suspected breach. Include your account details, when you noticed the unusual activity and any relevant transaction information. The support team can place a temporary hold on your account while the matter is investigated. Never share your login credentials with anyone. Enable two-factor authentication to add an extra layer of security.